DANIEL I KANDEL: Using technology to improve your customer experience

At DANIEL I KANDEL, technology is the name of the game. We have the latest devices that help us get the job done faster than ever. We use the latest technology around to complete your appraisal without sacrificing quality or accuracy.

If you ask most appraisers, most will agree that much has changed with nearly every aspect of the appraisal business. We put quality first but we know that speed is when your looking for an appraisal the logical place to save time is in our daily workflow. We strive to be the very best and we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and the very best in customer service.

Work with someone who uses technology to their advantage

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Easy online ordering

Years ago, a lot of our orders came in via fax and were confirmed with phone calls once we arrived at the office. In this scenario, it might of taken far too long to hear back to see if the order could be taken. Things are quite a bit different different now. These days, when orders are entered on the website, we receive a digital notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.

DANIEL I KANDEL understands that real estate is all about speed. We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.

Secure appraisal delivery

Delivery of appraisals as PDF files through email is definitely the standard these days. Generally our clients are most familiar with receiving PDFs attached to their email. It's much better than previously, before the days of email. But,we've even been able to improve report delivery with this website.

Ever lost a file that was sent to you? Or have you ever had problems sending or receiving an email because it was too big? We have the technology to overcome those problems, too. When we deliver an appraisal through our website, the client is emailed a link to retrieve the PDF. By bypassing email completely we get around any problems caused by file size. Best of all, the file is hosted on our site for 90 days. So if anything happens to the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.

Tech-savvy data gathering

The appraisal process is nothing if not a data intensive system. We spend much of our time gathering the facts on the subject property, as well as the local market data and trends. Once again, technology has stepped in to help DANIEL I KANDEL.

Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, old tape measure, a large percentage appraisers are adopting accurate laser measuring devices, making even hard to reach areas accesible.

All of this technology ensures the final report is as complete and accurate as possible, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.

Enhanced digital work files

It would be much easier if appraisers could complete an appraisal, give it to the client, and never worry about seeing that report again. However, appraisals are used to demonstrate the condition of a property on the inspection date. Therefore, appraisers are required by law to keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.

Here again, DANIEL I KANDEL leverages our embracing of technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we're able to retrieve that report at any time and recall exactly what that assignment was about.

We wanted to give you a bit of insight into how we use technology daily. Investing in the right tools, along with the appraisal know-how you expect allows the appraiser to collect the right data and finish the report quickly and more accurately. All of which helps keep our costs down, and ultimately save you, our cilent, time and money.